HeirloomHelp Center ← Back to app

Frequently asked questions

Is Heirloom free?

Yes, right now. A paid annual season pass with extra features is planned; there will be a free tier.

Do I need an account?

No. Without one, your garden saves in this browser. Sign in to keep it safe and use it on other devices. Accounts & sync

Why are my frost dates wrong?

Zone dates are averages for a whole region. Set your real ones in Custom frost dates.

My ZIP isn't found.

Pick your zone from the Zone menu instead. ZIP & zone

I marked something planted by mistake.

Edit the seed and untick Mark as Planted; the planning windows come back.

Can I use it on my phone?

Yes, the whole app works on phones and tablets.

Where is my data stored?

In your browser, and in your Heirloom account (on Cloudflare) when you're signed in.

How do I report a bug or ask for a feature?

Tell Collin, the maker of Heirloom at krugerapps.com.

How do I suggest a feature or report a problem?

Open the menu (the person button, top right) and choose Suggest a feature. Type your idea, add your email if you want a reply, and press send. It comes straight to us.